Effective Date: 01/06/2026
At Plankor, we strive to provide reliable and efficient delivery services throughout Canada. Due to the size, weight, and freight requirements of flooring products, shipping arrangements may vary depending on product type, order quantity, and destination.
By placing an order with Plankor, you acknowledge and agree to the terms outlined below.
1. Shipping Coverage
Plankor currently ships to most locations across Canada.
Certain remote, rural, or difficult-to-service areas may require additional shipping arrangements, transit time, or freight charges.
If delivery to a specific location is unavailable, Plankor will notify the customer prior to shipment.
2. Order Processing
Orders are typically processed within 1–3 business days following:
- Successful payment authorization
- Order verification
- Product availability confirmation
Processing times may vary during periods of high demand, holidays, or inventory replenishment.
3. Shipping Confirmation
Following order placement, Plankor may contact customers to confirm:
- Product availability
- Shipping requirements
- Delivery location details
- Additional freight charges, if applicable
Plankor reserves the right to review and confirm shipping arrangements before dispatching any order.
4. Freight and Delivery Charges
Due to the nature of flooring products, shipping costs may vary depending on:
- Order size and weight
- Delivery destination
- Residential or commercial delivery requirements
- Freight carrier availability
- Remote or rural service requirements
Where additional freight charges apply, customers will be notified and provided with a shipping quote before shipment is arranged.
5. Delivery Timeframes
Delivery estimates are provided for reference only and are not guaranteed.
Actual delivery times may vary due to:
- Weather conditions
- Carrier delays
- Seasonal demand
- Remote delivery locations
- Circumstances beyond Plankor’s control
Plankor is not responsible for delays caused by third-party carriers.
6. Curbside Delivery
Unless otherwise specified in writing, deliveries are made on a curbside basis.
Drivers are generally not responsible for:
- Bringing products inside a residence or building
- Carrying products upstairs
- Installation or product placement
Customers should ensure adequate assistance is available to receive and move delivered materials.
7. Delivery Inspection
Customers must inspect products immediately upon delivery.
Any visible freight damage, shortages, or packaging concerns must be:
- Noted on the carrier’s delivery receipt at the time of delivery; and
- Reported to Plankor within 48 hours of delivery.
Failure to note damage on the delivery receipt and report it within 48 hours may result in the claim being denied by the carrier and/or Plankor.
Photographs may be required to support damage claims.
8. Missed Deliveries and Re-Delivery Charges
Customers are responsible for ensuring someone is available to receive the shipment when delivery is scheduled.
If delivery cannot be completed due to customer unavailability, incorrect information, restricted site access, or refusal of shipment, additional storage, handling, or re-delivery charges may apply.
9. Split Shipments
Plankor reserves the right to fulfill orders using multiple shipments when necessary.
Customers will not be charged additional shipping fees solely because an order is split by Plankor.
10. Order Verification
To protect customers and prevent fraud, Plankor may contact customers to verify order information before shipment.
Orders may be delayed, modified, or cancelled if verification cannot be completed.
11. Product Availability
All orders are subject to inventory availability.
If a product becomes unavailable after an order is placed, Plankor will contact the customer to discuss available options, substitutions, backorders, or refunds.
12. Contact Information
For shipping inquiries, please contact:
Plankor Flooring INC
Email: info@plankor.ca
Website: https://plankor.ca